Returns & Exchange

🔁 Returns & Exchange Policy Lushlira.com

At Lushlira.com, customer satisfaction is our top priority. 💖
Please read our Returns & Exchange Policy carefully before placing an order.

📋 Eligibility for Returns & Exchange

We only accept claims in the following cases:

• 📦 Damaged product

• ⚙️ Not working product

• ❌ Incorrect product received

• 📭 Missing item(s) in the order

🎥 Mandatory Unboxing Video

Customers must record a clear unboxing video while opening the parcel.

• The video must be continuous (no cuts)

• It should clearly show the parcel label and product condition

• Claims without an unboxing video will not be accepted

⏰ Complaint Timeframe

• Any complaint must be reported within 24 hours of receiving the parcel

• Complaints after 24 hours will not be entertained

📲 How to Submit a Claim

• Contact us on our official WhatsApp / Contact Numbers

• Share your Order Number, issue details, and the unboxing video

🔍 Verification Process

• Our team will review and verify your claim

• After verification, an exchange or refund solution will be provided accordingly

⚠️ Important Notes

• Products that are used, swatched, or mishandled are not eligible

• No claims will be accepted without proper evidence

• The company reserves the right to approve or reject any claim after verification

💸 Out of Stock Refund Policy

If a paid product is later found out of stock:

• A monetary refund will be processed

• Our team will contact you to collect your bank details

• Refund will be issued within 48 hours after confirmation

⭐ Special Note

We strongly recommend recording an unboxing video while opening your parcel, especially for missing item claims.
Your cooperation helps us resolve issues quickly and fairly. 🙏

By placing an order with us, you agree to this Returns & Exchange Policy.